Contact Information
Working hours: Monday to Sunday, 9:00 AM - 6:00 PM
Shipping Information
For purchasing agent orders, customers can select different shipping options. Shipping is automatically matched based on the order’s weight and volume.
Orders from the store combined with purchasing agent orders will not incur additional shipping fees.
Delivery Time
The processing time from order placement to delivery at the Holapass warehouse is generally 3 business days.
Once the order arrives at the warehouse, it will be shipped according to customer instructions. Orders placed before 4:00 PM will be dispatched on the same day, while orders placed after 4:00 PM will be shipped the next day.
The delivery time varies depending on the shipping route selected by the customer. Please refer to the specific route for details.
Return and Exchange Service
Customers can enjoy a 7-day return and exchange service, starting from the time the order arrives at the Holapass warehouse.
We typically process return or exchange orders on the same day they are received.